Auto jobs at Mauricie Toyota Shawinigan in Shawinigan, near Trois-Rivières and La Tuque

• Welcome customers with professionalism and enthusiasm.
• Listen to customer needs and advise them on appropriate Toyota vehicles, including hybrid and electric models.
• Present features, technologies, and benefits of Toyota vehicles.
• Guide customers through all stages of their purchase, from test drives to vehicle delivery.
• Collaborate with the finance department to offer tailored financial solutions.
• Maintain rigorous follow-up to ensure high customer satisfaction and retention.
• Stay up to date on products, specifications, and current promotional offers.
• Participate in promotional activities, vehicle launches, and dealership events.

• Minimum 1 year of sales experience (automotive sales experience is an asset).
• Excellent communication and customer service skills.
• Strong interest in automotive technologies, particularly electric and hybrid models.
• Ability to build lasting relationships, strong teamwork skills, self-motivation, and autonomy.
• Valid Class 5 driver's license.
• Proficiency with Merlin sales software and computer literacy (an asset).

• Schedule: 40 hours per week, Monday to Friday.
• Compensation: Salary up to $100,000/year, including performance bonuses.
• Employee Benefits: Health and paramedical insurance, drug plan, and life insurance.
• Access to comprehensive and ongoing training supported by Toyota Canada.
• An employee-focused company representing an industry-leading vehicle lineup.

Reporting to the Service Director, the Customer Follow-Up Coordinator ensures proactive customer follow-up to encourage appointment scheduling and customer retention[cite: 2]. They also act as a Service Advisor when needed, delivering professional and personalized service to service department clients[cite: 2].

Groupe St-Louis is looking for a Customer Follow-Up Coordinator to join the team at Mauricie Toyota[cite: 2]. If you enjoy interacting with people, providing excellent customer service, and maintaining meticulous follow-ups[cite: 2], this position is for you!

Customer Follow-Up (70%):

• Contact clients to promote recommended maintenance services[cite: 2].
• Make a daily volume of outbound follow-up calls and maintain proactive customer engagement[cite: 2].
• Reach out to customers with deferred or declined service work to offer renewed assistance[cite: 2].
• Schedule, modify, and confirm maintenance and repair appointments[cite: 2].
• Analyze call lists, track performance objectives, and produce activity reports[cite: 2].
• Follow up on seasonal outreach campaigns and identify upselling opportunities[cite: 2].
• Respond to customer inquiries via phone or email[cite: 2].

Service Advisory (30%):

• Welcome service department customers[cite: 2].
• Identify customer needs and open repair orders[cite: 2].
• Explain technician recommendations and required repair work[cite: 2].
• Present estimates and obtain necessary repair authorizations[cite: 2].
• Provide regular updates and process the closure of work orders[cite: 2].

• Experience in customer service or appointment scheduling[cite: 2].
• Experience in the automotive sector (an asset)[cite: 2].
• Experience as a Service Advisor (an asset)[cite: 2].
• Excellent communication skills and confidence on the phone[cite: 2].
• Autonomy, detail orientation, and strong priority management[cite: 2].
• Professionalism and a strong dedication to customer satisfaction[cite: 2].

• Schedule: 40 hours per week, Monday to Friday[cite: 2].
• Compensation: Starting at $22/hour + performance-based bonuses[cite: 2].
• Employee Benefits: Health and paramedical insurance, drug plan, and life insurance[cite: 2].
• Collaborative workplace culture built on professionalism, respect, and teamwork[cite: 2].
• Opportunity to build your career with the Toyota brand alongside a loyal, well-established clientele[cite: 2].